Job Description

Member Resources Specialist

Employment Status :

FLSA Status : Nonexempt

Benefit Status : Eligible

Bella Vista Property Owners Association

Department: Member Resources

Department #:

Reports to: Member Resources Manager

Safety Rating: Normal

Starting Pay:
Prepared Date: December 2022

POSITION SUMMARY

The Member Resources Specialist provides members with exceptional customer service when processing payments for water usage, assessment dues and other related fees. Specialist will assist members with inquiries and sales relating to membership, water service, amenities and resolution of customer’s issues. May require independent judgment in the disposition of routine matters without direct supervision. Will work under the direct supervision of the Member Resources Manager.

REQUIREMENTS, ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Prepare and reconcile cash drawer for the day’s business and prepare bank deposit
• Accurately apply charges for sale of amenities, payments for water usage and assessment dues
• Enter and update water work orders
• Complete necessary documents and forms for membership activities, designation of new members and their water service
• Apply basic knowledge of different types of deeds
• Operate computer and camera to create and print activity cards
• Respond to telephone orders, requests, and inquiries accurately and in a timely manner
• Accept, update, and verify contact information for members
• Analyze and resolve member complaints and issues relating to their water or assessment statements
• Assist or take ownership of an area of concentration such as RV and boat storage, property transfers, welcome packets, and guest cards

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must have a High School education or up to 3+ years of related experience or training.
• Must be proficient in Microsoft Office products.
• Must be proficient with a 10-key calculator.
• Must have a positive, enthusiastic personality and customer service experience is preferred.
• Good oral and written communication skills. Bilingual is a plus.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee could be sitting the entire shift. The employee occasionally reaches, bends, stoops, lifts, carries, and pushes. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls in repetitive motions. The employee is frequently required to walk; sit; and reach with hands and arms. The employee occasionally lifts and carries items weighing up to 25 pounds. The employee must frequently communicate with other staff.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Bella Vista POA is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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