Job Description

Store ManagerAs a 501(c)(3) nonprofit organization, Goodwill West Texas provides employment services and programs to help our employees, as well as members of our community, fulfill their potential. In collaboration with a network of other local resource providers, we continually strive to fulfill our mission of "providing opportunities for people with barriers to employment." A barrier is defined as a disability or disadvantage to employment.Goodwill West Texas is a lot more than "just a thrift store." Through our Core Values (Unity, Service, Integrity, Teamwork, People & Growth), Goodwill is really about changing lives and providing self-sufficiency and dignity through work. That's why 87 cents of every dollar earned in our stores goes directly to our mission.Immediate Supervisor: Regional ManagerSupervises: Assistant Manager, Lead all store employeesPosition Summary: Demonstrates Goodwill's Core Values through actions and behaviors. Responsible for overseeing the operation of the store, including team leadership, donor and customer experience, merchandising, production flow, financial performance and compliance. Ensures excellent customer experience throughout all areas including the donation door, sales floor and cash wrap.Education / Experience:High School or GED requiredCustomer Service experience required1 year retail sales or management experience requiredCPR/First Aid certifiable (training provided if not already certified)Valid Texas Driver's License and good driving record requiredQualifications / Specific Skills / Knowledge:Strong leadership skills with the ability to coach, motivate and develop a team with varied performance levelsExcellent communication and customer service skillsAbility to read, write, accurately operate cash register and complete required documentationAbility to use essential systems such as POS, timekeeping system, Outlook, etcAbility to safely lift up to 50 lbs, stand/walk for long periods, stoop and bendAbility to work a flexible schedule based on business needsCommunity-minded and able to represent Goodwill-West Texas positivelyResponsibilities & Duties:Hire, train, supervise and motivate a team of 10 to 50 employees, depending on store sizeProvide coaching, direction and performance feedback in alignment with company standardsEnsure employee evaluations and competency reviews are completed accurately and timelySupport Mission Services by working effectively with program participants and employees with barriers to employmentAdhere to and promote Goodwill's performance standards and Core Values. Foster a positive team environmentEnsure shoppers receive an excellent customer experienceMaintain high standards at the donation door, ensuring donors are acknowledged, thanked and offered a receiptReceive, monitor and replenish stock as neededFoster a friendly, helpful, mission-aligned store cultureOversee production flow from donations & new goods through processing, merchandising & salesMaintain store appearance, housekeeping and merchandising standardsCreate and approve schedules and timecards, ensure adequate coverage for all store areasProvide accurate reports and required documentation in a timely mannerEnsure safety, compliance & adherence to all company policies, procedures, laws & regulationsAchieve and exceed goals in sales, production, round-up and other KPIsFollow budgetary guidelines and identify opportunities for process improvementsEnsure accurate cash handling, balanced drawers and timely depositsMaintain knowledge of pricing, products and inventory expectationsMake appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc.Support stores with short-term help as needed with occasional overnight travelCommunicate with and utilize resources provided by Regional Manager, Vice President and Corporate staffCommunicate appropriately and positively with co-workers and others.Perform other duties and responsibilities as assigned by supervisor.

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